These Terms and Conditions govern your use of asankamart.com (the ‘Asanka mart Website'). The Asanka mart Website is operated by Asanka mart Ghana Limited ('we', 'us' or ‘Asanka mart’).
By using the Asanka mart Website you are agreeing to the Terms and Conditions on this page so please read them carefully. If you do not agree to these Terms and Conditions, you may not use the Asanka mart Website.
Use of the Asanka mart Website
Use. Subject to these Terms and Conditions, we authorise you to access and use the Asanka mart Website for personal use only.
Accuracy of content. We reserve the right to change the content of the Asanka mart Website at any time. Although we try to keep the information on the Asanka mart Website up to date, we make no representations, warranties or guarantees that the content on it is accurate or complete, or that it will be free from errors or omissions.
Maintenance. From time to time it will be necessary for us to carry out maintenance to the Asanka mart Website and this may result in occasional periods of downtime.
Your computer equipment. You are responsible for configuring your information technology, computer programmes, platform and virus protection software in order to access the Asanka mart Website.
Non Asanka mart websites. To help you in your shopping experience, sometimes we may include links to other non Asanka mart websites. Asanka mart is not responsible for the content of those non- Asanka mart websites.
Data. All rights (including any intellectual property rights) in any data on the Asanka mart Website or any part of the Asanka mart Website which is provided by us or you, or any third party, (collectively, the 'Data') will automatically be owned by us. The Data includes your shopping list or favourite items. You agree that you are not allowed to use the Data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.
Improper use. You must not misuse the Asanka mart Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Asanka mart Website, the server on which the Asanka mart Website is stored or any server, computer or database connected to the Asanka mart Website. You must not attack the Asanka mart Website in any way including, but not limited to a denial of service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Asanka mart Website will cease immediately.
Becoming a Customer
Registering on the Asanka mart Website. To place an order on the Asanka mart Website you must first register as a customer. In order to register as a customer you must:
be over 18 years of age;
provide your true name, address, phone number, email address and any other details requested;
have a credit or debit card acceptable to us in your name.
Your username and password. Please keep your username and password confidential because you will be responsible for all activities and orders made using these details. If you think that someone else may either know or be using your username and password, please contact us immediately.
Right to decline registration or order. We reserve the right to decline a new customer registration or order or to suspend or disable your account at any time and at our discretion.
Your Contract With Us
Order acknowledgement. Once you have placed an order on the Asanka mart Website, we will send you an order acknowledgement by email setting out the item(s) you have ordered. This is an order acknowledgement only and not an acceptance of your order by us.
Formation of contract. A legally binding contract between you and us will only be formed when we email you to confirm that the items you ordered have been dispatched. The contract will be formed in, and subject to the laws of, Ghana.
Ownership. Ownership of an item will not pass to you until it has been delivered to you (either directly, or by leaving it in a safe place or with a neighbour) or where you have signed for it when using the Click & Collect option. Once an item is delivered or collected, you will be responsible for damage or loss of the item.
Availability. If an item is out of stock, it will normally be labelled as 'out of stock' on our website. If, for any other reason, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. To ensure availability of all our items, we may place restrictions on how many units of a particular item you can order at a time. We reserve the right to withdraw any item from sale for any reason.
Price and Payment
Pricing errors. We reserve the right to change prices on the Asanka mart Website at any time without notice to you. We make every effort to ensure that prices shown are accurate when you place your order. If within 12 hours days of you placing your order on the Asanka mart mobile app or Website, a pricing error is found in respect of any of the items you have ordered but which have not yet been dispatched, we will notify you as soon as possible and offer you the option of:
placing a new order at the correct price for the mis-priced item(s);
cancelling your order for the mis-priced item(s); or
cancelling the whole of your order.
If, within 4 hours of receipt of our notice to you, you have not responded by selecting one of the available options above then:
if all of the items you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those items; or
if only some of the items you have ordered are found to be mis-priced, we will deliver the correctly priced items but we will not supply you with the mis-priced items. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced items.
VAT or other sales tax. All prices are expressed inclusive of any VAT or other sales tax payable. This means that the total price you pay for an item, and for the delivery, is always the same, regardless of whether or not VAT or other sales tax is chargeable on the sale. The price of each item does not include the cost of delivery or any other services.
Method of payment. You must pay for your order in cedis using a credit or debit card, or mobile money. If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay. We reserve the right to refuse to accept certain payment cards from time to time without notice.
Debit of payment. Payment will be debited from your account upon submission of your order online. This is not when the contract between Asanka mart and you is formed.
Delivery charges. You can choose to have your item(s) delivered to your home or to your office.
Large item charge. The delivery charge is charged on your total order. If your order is made up of a mixture of small/medium sized items you will incur a 'standard delivery' charge but if you include a large item your delivery charge will be at the higher price.
Delivery time estimates. Please note that while we aim to deliver within the same day, If an order is placed after 12pm or delivery address is in a remote location or you have ordered some larger item(s) your delivery may take a little longer to arrive.
Items requiring signature. A signature may sometimes be required at delivery. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery.
Instructions to leave an item in an alternative location. For some items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the item to be left if no one is present at the time of delivery, such as with a neighbour.
Large items. Should your order include a large domestic electrical item or furniture item, it is your responsibility to ensure you check access to your premises before placing your order. We advise that you do not book kitchen fitters or installation engineers until your items have arrived, as we will not be held responsible for any costs associated with this.
Cancelling Your Order
Cancelling an order prior to delivery. If you wish to cancel an order prior to delivery, you can do this by contacting Customer Services by email or telephone.
If at the time of cancellation, the item(s) has not been despatched to your home we will cancel the order and the full price paid will be refunded to you. If the item(s) has already been dispatched and we are unable to prevent the delivery you should refuse to sign for the item(s) and it will be returned to us. The cost of your order will be refunded but not the cost of any standard delivery charge for delivering the item(s) to you.
Cancelling an order prior to collection. If you cancel an order due for Click & Collect you do not need to come in to store to refuse the item(s). The order will be cancelled and the price paid for the item(s) will be refunded. You do not need to take any further action.
Failure to collect. If you fail to collect your Click & Collect order within 4 hours of being notified that your order has arrived in store your order will be cancelled. If you would like to extend your collection for a further hours then you should contact Customer Services. Please be aware that you can only extend your collection date once.
Part-cancellations. In some instances, you may not be able to part cancel an order but you may be able to return the order and claim a refund, if this is the case, Customer Services will explain this to you.
Returns After Delivery/Collection
Changing your mind
Changing your mind. Other than in the case of the excluded items listed at term below, you are entitled to change your mind and cancel your order for any reason 4 hours after your order for an exchange or full refund.
Excluded items. Your right to return an item does not apply to certain items unless these items are faulty on delivery or collection or mis described. These items are:
items which cannot be resold for health and hygiene reasons once unwrapped (e.g. personal grooming items, medicines and certain baby items);
Storing items. When you return an item(s) please make sure that the item(s) is undamaged, unused, in a sellable condition, and with all of its components including the original packaging. If you do not exercise reasonable care and the item(s) you are returning is damaged whilst in your possession, in transit or, if the item has been damaged by part-assembly, we reserve the right to reduce the amount of credit we give to you on refund. We therefore recommend that if you are returning the item(s) by post you use a service which insures you for the value of the item(s) you are returning.
Delivery charges. Other than in the case of the excluded items listed above we will refund your delivery charges if you change your mind and cancel your order for any reason within 4 hours before delivery or collection.
Costs incurred in returning item. You will be responsible for the cost of returning the item(s) which is not damaged, faulty or mis-described.
Faulty items. If you discover an item is damaged, faulty, mis described or parts are missing within 2 hours of delivery or collection you may return it and request either a full refund, a price reduction, or replacement or repair of the item. If you discover the item is damaged, faulty, mis described or parts are missing after 2 hours from delivery or collection, you may return the item and request either a repair or replacement. If the repair or replacement provided by us is not satisfactory, you can then request either a refund or price reduction. Where it is not possible for us to provide a replacement or repair for an item (e.g. because the item/parts no longer exist), we will offer you a refund or price reduction.
Delivery costs. In circumstances where we process a refund for an item(s) which is damaged, faulty or mis-described or parts are missing we will also refund you for the full delivery costs you incurred to receive and return the item(s) and you will not be charged when we re-deliver item(s) to you.