Frequently Asked Questions (FAQ)

Shopping

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You can shop for most things on Asanka mart even if you haven't registered for an account, but you'll miss out on the benefits of being a member.
Gift wrapping includes:
  • Gift wrap, box or bag appropriate for the item
  • Decorative ribbon
  • Cellophane
  • Printed card with your gift message on the top of the package
The price of giftwrapping will be displayed with the gift details. Prices may vary depending on the size and shape of the item you have purchased.

Payments

You can use any of the payment types listed below to pay for your order.
  • Credit/Debit Card Payment
  • Mobile Payment
  • Cash on Delivery
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. You can pay for your order at checkout.
Asanka mart allow customers an option of pay for their order when it's delivered. Rather than paying in advance. This method is sometimes called "Collect on Delivery"
At the Checkout Review page, make sure to select "Pay Online" payment method and then choose Card Payment on the payment page.
At the Checkout Review page, make sure to select "Cash on Delivery" payment method and then complete the checkout.

My Account & My Orders

To update personal information, such as delivery address, email address, phone number, or name:
  1. Login to asankamart.com
  2. Go to Profile
  3. Update your details
After you complete your order and payment gone through successfully, we’ll send you an order confirmation email.
'Out of Stock' product can't be ordered unless special arrangement made.

Order Status

To check order status:
  1. Login to asankamart.com
  2. Go to 'My Orders'
  3. Check Payment and Order status

confirmed - This status means that apart from 'Cash on Delivery' order, online payment is successful and the order is currently being prepared or in delivery.

pending - This status means that the actual transaction has not yet cleared or declined and may take an additional time to clear.

Shipping

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Lorem ipsum dolor sit amet, consectetur adipisicing elit. Veniam unde dicta ab sapiente harum beatae nihil aspernatur nam eos perferendis. Iusto perspiciatis assumenda vitae aspernatur nam est fuga maiores sequi.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Veniam unde dicta ab sapiente harum beatae nihil aspernatur nam eos perferendis. Iusto perspiciatis assumenda vitae aspernatur nam est fuga maiores sequi.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Veniam unde dicta ab sapiente harum beatae nihil aspernatur nam eos perferendis. Iusto perspiciatis assumenda vitae aspernatur nam est fuga maiores sequi.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Veniam unde dicta ab sapiente harum beatae nihil aspernatur nam eos perferendis. Iusto perspiciatis assumenda vitae aspernatur nam est fuga maiores sequi.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Veniam unde dicta ab sapiente harum beatae nihil aspernatur nam eos perferendis. Iusto perspiciatis assumenda vitae aspernatur nam est fuga maiores sequi.
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